Mamasandpapas INFORMATION

Mamas & Papas started as a family business, whose priority is one of the most important things in the world - families.

Starting in 1981, Mamas & Papas wanted a better class of baby products; focusing on innovation and style.

What are the payment options?

We accept multiple types of payments on our website: credit/debit card, PayPal, Amber points or Online Credit. You can also use Apple Pay to facilitate payment. You can also choose to use our 'cash on delivery' payment method, which will enable you to purchase online and pay on delivery of your items. If you have an in-store voucher, please note that you can only use it in store.

How do I pay using Apple Pay?

We now accept Apple Pay to facilitate payment on our app and devices that support Apple Pay. If you are using Apple Pay on a Mac device, you will only see this payment option available on Safari whilst using iOS. You can pay with Apple Pay using a Visa or MasterCard card. To pay using Apple Pay, add the items to your bag as normal. When you are ready to place your order, select Apple Pay at checkout.

There is a problem with my payment

You can contact the Customer Care team on +971 4 818 8400 . You can also email us by filling the form here.

I have a question about a voucher

Vouchers can be used in-store and online. Please refer to our Terms & Conditions for more details.

If you are facing problems with an online voucher, please contact the Customer Care team on +971 4 818 8400 . You can also email us by filling the form here.

I haven't received my refund yet

We will initiate your refund once we receive the items back and validate that they are in their original condition. Once that check is done, you will receive a confirmation email. Depending on the original payment method, you should receive your refund within 5-15 days. For any follow-ups or questions. you can contact our Customer Care team on +971 4 818 8400. You can also email us by filling the form here.

I didn't receive my Amber points

To receive your Amber points for a purchase, you will need link your Amber account to your Mamas & Papas online account. If you used "guest check-out" you cannot earn points. Points are awarded for full price purchases only. Should you wish to link a previous transaction to your Amber account, you can do so up to 15 days after the date of the transaction. All you need to do is send a copy of your receipt and your Amber account number to assist@myamber.ae.

I have a question about my warranty

For some of our products, we offer a 6 months warranty. In the rare cases where you might need to use the warranty, you will need to show a proof of purchase. We recommend you bring the item to your nearest store where our experts will assess the damage and assist you with options for repairs or replacement parts. Please read our full terms and conditions here.

My Mamas & Papas product is damaged and I want to repair it

No problem; you can purchase most spare or replacement parts from us . We will check if the part is available and, if so, our customer care team will order it for you. We stock parts for up to 2 years after you have purchased your product. Please bring your item into any of our stores, our experts will assess the damage and assist you with options for repairs or spare parts. Have your proof of purchase ready (this can either be your store receipt or order confirmation email). If your item is too large to bring in store, please contact the customer care team on +971 4 818 8400.

I have a question about a product

If you can’t find the answer online, pop in to one of our stores and our experts can help you with all your questions, give you all the advice, tips and inspiration you need to make an informed decision. Click on our Store Locator in the footer to find your nearest store.