What are the accepted payment methods?

Accepted payment methods include Mada, MasterCard, Visa, and American Express.

What installment methods do you have available?

Tamara and Tabby.

Why was the payment cancelled?

Your payment attempt may fail for the following reasons:

•Insufficient balance or exceeding the credit limit. Please check your account balance and ensure your purchase does not exceed the limit.

•Invalid card verification code. Please double-check and try again.

•Expired card. Please remove the card or update its details.

•Incorrect card information. Please verify the information and try the payment again.

•Specific restrictions on your card causing the transaction to be declined. Please try another card or consider using Apple Pay.

How to ensure that my order is accepted?

A message containing the order details will be sent to your email. If you do not receive it, please contact us.

Can I change the address after ordering?

You can change the address by logging into your account within 3 hours after placing the order. Alternatively, please contact our customer service, and we will assist you.

Can I change the products after ordering?

We apologize, but please contact customer service, and we will be happy to assist you.

Please contact customer service through the unified number or email, and we will respond and assist you as quickly as possible.

What cities are delivered to?

All Saudi Arabia and GCC countries.

What time does the shipment arrive?

For the Kingdom of Saudi Arabia, the delivery period ranges from two to five days, depending on the city or governorate. The duration may be extended during seasons and holidays.

For locations outside the Kingdom of Saudi Arabia, delivery takes up to 7 days, depending on the city or governorate. The duration may be extended during seasons and holidays.

What are the shipping companies?

The shipping companies vary by country.

How much is the shipping fees?

For the Kingdom of Saudi Arabia, delivery is free for orders over 299 riyals. For orders less than 299 riyals, there is a shipping fee of 20 riyals. For locations outside Saudi Arabia, the shipping fee starts from 50 Saudi riyals per kilo and will be shown before you complete the order.

How can I receive the order if I am not on the location ?

If you are not available at the delivery location, the shipping company will arrange with you for an alternative delivery date and communicate with you in advance.